Autonomous Drone Management

Autonomous Drone Management

by | Oct 4, 2019 | Enterprise, Insights

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Autonomous Drone Management

A drone, in technological terms, is an unmanned aircraft. Drones are more formally known as unmanned aerial vehicles (UAVs) or unmanned aircraft systems (UASes). Essentially, a drone is a flying robot that can be remotely controlled or fly autonomously through software-controlled flight plans in their embedded systems, working in conjunction with onboard sensors and GPS.

Today’s drones are capable of reconnaissance, deliveries, live video feeds, emergency response and many more actions based on the needs of the organisation.

We have implemented border security drones that can reach a alert trigger in less than 30 seconds and send a live video feed. The Grene Robotics platform has a ready drone interface to suit any kind of enterprise need.

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...

The AI & Robotics Transformation Engine

The AI & Robotics Transformation Engine

by | Oct 2, 2019 | Enterprise, Insights

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The AI & Robotics Transformation Engine

From elastic infrastructure to application is a sequential journey for any enterprise.
In most cases using existing infrastructure might not serve the purpose of AI and robotics transformation.

Our AI platform has ready to use technologies in each of these 6 steps.

1. AI Cloud & Elastic Infrastructure

  • Associative Data Storage

  • Elastic Processing

  • Elastic Bandwidth

2. Resource management

  • Mobile Device Management

  • IOT Connected Assets

  • Existing System Integration APIs

3. Workflow Automation

  • Dynamic Workflow Collaboration

  • Robotic Process Automation (RPA)

  • Intelligent Process Automation (IPA)

4. Conversational User Interface

  • Augmented Intelligence

  • Contextual Awareness

  • Knowledge Graphs

  • Virtual Assistants

  • VPA Speakers

5. Decision Automation

  • AutoML

  • Decision Intelligence

  • Explainable AI

6. Action Automation

  • Edge AI

  • Smart Robotics

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...

30+ Technologies Stitched Together Seamlessly

30+ Technologies Stitched Together Seamlessly

by | Oct 1, 2019 | Enterprise, GreneOS, Insights

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30+ Technologies Stitched Together Seamlessly

The tech stack is ever evolving and at a rapid rate of change. We choose technologies based on stability, security, resource availability and support. The plan is to always be on time.

A little early or a little late, both of these cases lead to the same outcome in adoption.

Technology maturity research and assessment is a core function within Grene Robotics. All our engineers spend 20% of their time on researching new technologies and as a team we make sure its the right time to introduce it to our stack

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...

Autonomous Sales Management @ Vodafone Idea Ltd

by | Oct 1, 2019 | Enterprise, GreneOS, Insights

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Autonomous Sales Management @ Vodafone Idea Ltd

The Evolution of Consumer Expectations

Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time of products online. This, coupled with customer service that truly puts the customer first, has changed supply chain management significantly.
To satisfy such consumer expectations in the enterprise world, all enterprise resources need to be connected in real time, operate on a real time workflow and be managed by AI that can take smart decisions without human intervention.

Grene Robotics is working with India’s second largest tele communication service provider to complete an order process autonomously from PO to WO.

The order management process starts from when a customer places an order, to keeping track of that order until it is fulfilled.
 
The End Goals

  • Zero touch customer ordering and support 80% of customers

  • AI automated resource & workforce planning for order fulfilment

  • RPA enabled order processing for instant results

  • Customer app with a conversational interface to easy order tracking

  • 50% reduction in sales / account managers time

  • AI to respond to 80% of customer requests without human intervention

  • AI to predict the turn around time for any order with continues communication to all stakeholders

 The Key Stakeholders & Resources
  • The Customer
  • Sales / Account Manager Team
  • Feasibility / Inspection Team
  • Solution / Product Team
  • Order Processing Team
  • Accounting Team
  • Customer Service Team
The Challenges
  • No end to end visibility for order management
  • No follow up
  • No Real Time Updates
  • No Prediction on completion time
  • No statistics on turn around time
  • No real time visibility to the customer
  • No instant gratification to customer

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...

Autonomous Order Management – Instant Customer Gratification

Autonomous Order Management – Instant Customer Gratification

by | Oct 1, 2019 | Enterprise, Insights

→ Insights

Autonomous Order Management – Instant Customer Gratification

What is Autonomous Order Management?

The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer.

What is Extraordinary Customer Service?

Amazon & UBER go the extra mile for customers, which has forced retailers and taxi services into adopting new methods of managing customer relationships. For example, delivery expectations set by Amazon have bled into the world of customer service: if a consumer has an issue with a product, they expect reliable estimates on replacements, fixes, or refunds.

Extraordinary customer service has forced retailers to optimize logistics to meet a growing demand of visibility into delivery services, one that did not exist prior to this evolution of customer expectations.

Unlike popular belief, the main purpose of the CRM is not to manage the salesforce but to manage customer expectations. If there is anything that we have learnt from UBER, Swiggy and Amazon, its that customer experience, customer service and customer satisfaction always wins.

The robotic customer management system focuses on using AI and Robotics technologies to rethink the customer sales and service workflows to match todays customer expectations.

The End Goals

  • Bring all services to the customer doorstep.
  • Realtime visibility of pickup and drop off
  • Instant gratification for the customer with digital queues and delivery predictions
  • Additional revenue channels to the service provider.

The Key Stakeholders & Resources

  • The Customer

  • Customer Service Team

  • Ground Logistics Team

  • Product Support Team

  • Dealer & Distributor Network

  • Manufacturing Team

  • Accounting Team

The Value

  • Instant gratification to customer

  • Status prediction

  • Delivery prediction

  • Real Time Tracking

  • Benchmarking of TATs

  • Resource Optimisations

  • Cost Savings

The Use Cases

Grene Robotics is working with the world’s largest motorcycle manufacturer to provide zero touch customer service with AI keeping track of service requests autonomously.
Grene Robotics is working with the India’s second largest telecom provider to replace their salesforce implementation.

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...